Terms and Conditions

1.1 These Terms and Conditions (the “Terms”) form the contract between you and Grand Casino Luzern AG for the use of the online casino MyCasino, available at g359.slonik.store.

1.2 In these Terms:

• “Operator”, “we”, “us” means Grand Casino Luzern AG;
• “Player”, “you” means a natural person who has registered an account with MyCasino;
• “Account” means the personal player account through which you deposit, play and withdraw;
• “Temporary account” means an account whose identity verification has not yet been completed;
• “Games” means the casino games offered on MyCasino, including slots, table games, live casino and jackpot games.

1.3 In addition to these Terms, the rules of each game, our Privacy Policy, our Cookie Policy and the information on Responsible Gambling apply.

2.1 MyCasino is operated by Grand Casino Luzern AG, Haldenstrasse 6, 6006 Luzern, Switzerland, UID CHE-108.361.212.

2.2 Grand Casino Luzern AG holds the Swiss casino concession 326-12 and the online concession extension 2023-A-12-E. It is supervised by the Federal Gaming Board (ESBK, Eidgenössische Spielbankenkommission), www.esbk.admin.ch.

2.3 You can contact us via the contact form or by email at support@g359.slonik.store.

3.1 You may register and play only if you:

• are at least 18 years old;
• have your residence or habitual abode in Switzerland;
• have full legal capacity;
• are not subject to a self-exclusion or an imposed exclusion from Swiss casinos;
• act in your own name and on your own account.

3.2 Employees of Grand Casino Luzern AG and other persons excluded from playing by Swiss gambling law may not open an account.

3.3 We may ask you at any time to prove that you meet these requirements. If you do not, we may suspend or close your account in accordance with clause 12.

4.1 To register, you provide your first and last name, date of birth, email address, mobile phone number, postal address (postcode and city) and a password. All information must be true, complete and up to date.

4.2 Each person may hold only one account. If we find several accounts belonging to the same person, we may merge or close them.

4.3 Before your account is opened, we check your details against the national exclusion register. Registration is refused if an exclusion is recorded for you.

4.4 You must keep your login details confidential and must not allow others to use your account. You are responsible for all activity carried out with your login details unless you have informed us of misuse without delay.

5.1 Under the Federal Act on Gambling and anti-money-laundering rules, we must verify your identity. You do so by uploading a copy of your passport or Swiss/EU identity card and, if we request it, proof of address.

5.2 Until verification is complete, your account is a temporary account. A temporary account is valid for a maximum of 30 days. During this time, total deposits are limited to CHF 1,000, and withdrawals are not possible.

5.3 If verification is not completed within 30 days, the temporary account is blocked. Any balance is paid out once your identity has been verified; if verification is not possible, we proceed according to the legal requirements.

5.4 Verification is usually completed within a few working days after we have received complete documents. We may request additional documents at any time if the law requires it or if there are doubts about your identity.

6.1 Your account shows your balance, transaction history, gaming history, limits and security settings. Please check your transactions regularly and report any discrepancy to us.

6.2 You must update your personal details in your account or inform us without delay if they change, in particular your address, email or phone number. Changes to your name or date of birth require supporting documents.

6.3 Your account balance does not earn interest. The account may only be used for playing the games offered on MyCasino, not as a bank or payment account.

6.4 You can close your account at any time by contacting us. A closure does not lift any exclusion. Your remaining balance is paid out to your verified account, subject to clauses 8 and 13.

7.1 All amounts are in Swiss francs (CHF). You can deposit using TWINT, PostFinance, Visa, Mastercard, Apple Pay, Paysafecard, Skrill, Neteller and YAPEAL. The methods actually available are shown in the cashier section.

7.2 You may only use payment methods held in your own name. Payments from third parties are not permitted and may be refunded.

7.3 Any fees are shown before you confirm a payment. A deposit is credited to your wallet once we have received confirmation from the payment provider.

7.4 Your deposit limits apply to all deposits. Deposits on a temporary account are additionally limited as set out in clause 5.2.

8.1 Withdrawals are possible only from a verified account. Funds are paid exclusively to a bank or payment account held in your own name.

8.2 You request a withdrawal in the cashier section. We may ask you to confirm the details of the receiving account.

8.3 Processing times depend on the method chosen and may be extended by verification checks, bank processing times or security checks.

8.4 We may withhold a withdrawal while checks under clauses 13 and 14 are in progress, or where the law requires it.

9.1 Each game has its own rules, which you can find in the game's “Details” view. By starting a game you accept its rules.

9.2 Game results are determined by certified random number generators or, in the live casino, by real dealing. Neither you nor we can influence the result.

9.3 Only players with a verified account can start a game. A free-play mode is not offered.

9.4 Games may be temporarily unavailable for maintenance; their status is shown in the catalogue. If a game round is interrupted, it is completed or settled according to the rules of the respective game.

10.1 MyCasino does not currently offer any bonuses or promotions.

10.2 If promotions are introduced in the future, their specific terms will be published before they start. These specific terms then apply in addition to these Terms.

11.1 We provide tools that help you keep your gambling under control: deposit, loss and time limits (daily, weekly or monthly), gaming breaks of 24 hours, 7 days or 30 days, and voluntary self-exclusion.

11.2 Lowering a limit takes effect immediately. Raising a limit takes effect only after a waiting period of 7 days.

11.3 Lifting a self-exclusion can be requested no earlier than 3 months after it was set and requires a review.

11.4 Under Swiss law, we must impose an exclusion where the legal conditions are met. Self-exclusions and imposed exclusions are shared with other Swiss casinos through the national exclusion register.

11.5 More information and contacts for help are available on our Responsible Gambling page.

12.1 We may suspend, restrict or close your account, in particular if:

• you do not meet the eligibility requirements or have provided false information;
• you hold more than one account;
• you do not complete verification or do not provide requested documents;
• there are indications of money laundering, fraud or other misuse;
• an exclusion has to be imposed or is recorded for you;
• you seriously breach these Terms.

12.2 Where possible, we inform you of the restriction and its reason, unless the law prohibits us from doing so.

12.3 If your account is closed, your legitimate balance is paid out to your verified account, unless legal provisions or an order of an authority prevent this.

13.1 As a Swiss casino, we are subject to anti-money-laundering legislation. We must identify our players, clarify the background of unusual transactions and, where required, report suspicions to the Money Laundering Reporting Office Switzerland (MROS).

13.2 We may ask you for information and documents on the origin of your funds. Until the clarification is complete, we may block deposits, play or withdrawals.

13.3 Records relating to identification and transactions are kept for the statutory retention periods.

14.1 The following are prohibited: using stolen or third-party payment methods, collusion with other players, using software or bots to play, exploiting technical faults and any other attempt to manipulate games or gain an unfair advantage.

14.2 If we suspect fraud, we may suspend your account, cancel affected transactions and winnings, and inform the competent authorities.

14.3 We may claim damages from you for losses caused by fraudulent behaviour.

15.1 All content on MyCasino, including texts, logos, graphics, software and games, is protected by copyright, trademark or other intellectual property rights belonging to Grand Casino Luzern AG or its licensors, such as the game providers.

15.2 You may use the content only for your personal, non-commercial use of MyCasino. Copying, modifying, distributing or making it publicly available without our prior written consent is not permitted.

16.1 We process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the applicable gambling and anti-money-laundering legislation.

16.2 Details on what data we process, for what purposes and what rights you have are set out in our Privacy Policy.

17.1 We are liable for damage caused intentionally or through gross negligence. To the extent permitted by law, any further liability is excluded.

17.2 In particular, we are not liable for losses resulting from your gambling, for interruptions or faults in internet connections or devices outside our control, or for the misuse of your login details that you did not report to us.

17.3 Mandatory statutory liability, in particular for personal injury, remains unaffected.

18.1 If a game, payment or balance is affected by an obvious technical error or malfunction, the affected bets, winnings or credits are void. We correct your account accordingly.

18.2 A malfunction voids all pays and plays of the affected game round. Where possible, the stake is refunded.

18.3 If you notice an error, please report it to our support team and do not exploit it. Exploiting an error knowingly is treated as a breach of clause 14.

19.1 We may change these Terms, for example when the law, the requirements of the authorities or our services change.

19.2 We will inform you of significant changes before they take effect, in your account or by email. The current version is always published on this page with its date.

19.3 If you do not agree to the changes, you can close your account. If you continue to use your account after the changes take effect, you accept the new version.

20.1 These Terms and all legal relationships between you and Grand Casino Luzern AG are governed by Swiss law.

20.2 The place of jurisdiction is Lucerne, as far as legally permitted. Mandatory places of jurisdiction remain reserved.

20.3 These Terms are available in German, Italian, English and French. In case of discrepancies between the language versions, the German version prevails.

20.4 If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is not affected.