Frequently Asked Questions

Click “Register” at the top of the page and fill in the form with your first and last name, date of birth, email address, mobile phone number, postal address and a password. Please use your details exactly as they appear on your ID, because they are checked during verification. Your account is temporary until your identity has been verified. The individual steps are explained on How It Works.

Anyone who is at least 18 years old and has their residence or habitual abode in Switzerland can register, provided they are not subject to a casino exclusion. Each person may hold only one account, and it must be in their own name. Full eligibility rules are set out in our Terms and Conditions.

The minimum age is 18, as required by Swiss gambling law. We check your date of birth during registration and confirm it with your identity document during verification. If we find that a player is under 18, the account is closed.

You can update your contact details, such as your email, phone number or address, in the Account Details section of your account. Changes to your name or date of birth can only be made with supporting documents, so please contact support in that case. Keeping your details up to date helps avoid delays with withdrawals.

As a licensed Swiss casino, we are required by the Federal Act on Gambling and anti-money-laundering rules to confirm the identity and age of every player. Verification also protects you, because it prevents others from opening an account in your name. Until it is complete, your account is temporary: it is valid for up to 30 days, deposits are limited to CHF 1,000 and withdrawals are not possible.

We accept a valid passport or a Swiss or EU identity card. In some cases we may also ask for proof of address, for example a recent utility bill or bank statement. You upload the documents directly in your account; please make sure the copy is complete and easy to read.

Verification is usually completed within a few working days after we have received complete documents. It can take longer if a copy is unreadable or if we need additional information. You can see the status in your account, and we will contact you by email if anything is missing.

You can deposit with TWINT, PostFinance, Visa, Mastercard, Apple Pay, Paysafecard, Skrill, Neteller and YAPEAL. All amounts are in Swiss francs (CHF), and any fees are shown before you confirm a payment. You will find an overview of the methods on our home page.

Log in, open the cashier section in your account, choose a payment method and enter the amount in CHF. Confirm the payment with your provider, and the amount is credited once we have received the provider's confirmation. Your deposit limits apply to every deposit, and on a temporary account total deposits are limited to CHF 1,000.

Once your account is verified, open the cashier section, choose “Withdraw” and enter the amount. Withdrawals are paid only to a bank or payment account held in your own name. You can follow the status of your request in your transaction history. See also How It Works.

A payment can take longer if verification checks are still open, because of bank processing times, or because of security checks required by law. Withdrawals from a temporary account are not possible until verification is complete. If a payment seems unusually slow, please contact support and select the topic “Payments”.

The catalogue includes slots, jackpot slots, table games and live casino with roulette, blackjack, baccarat and game shows. The games come from providers such as Pragmatic Play, Evolution, NetEnt, Big Time Gaming, Red Tiger, Yggdrasil, Push Gaming, Hacksaw Gaming and Play'n GO. Results are determined by certified random number generators or, at live tables, by real dealing.

Use the search field above the game catalogue to search by name. You can also filter by category or provider and sort the list by popularity or release date. The list updates straight away, without reloading the page.

Yes. The website works in the browser of your smartphone or tablet, so you do not need to install an app. The game catalogue, your account, payments and limits are all available on mobile. For live games, we recommend a stable internet connection.

No, MyCasino does not offer a free-play version of its games. To play, you need a verified account. You can read the rules of each game in advance in its “Details” view, so you know how a game works before you place a stake.

Go to the Limits section of your account and set deposit, loss or time limits per day, week or month. Lowering a limit takes effect immediately; raising it takes effect only after 7 days. More on the available tools on our Responsible Gambling page.

In the Limits section of your account, you can take a break of 24 hours, 7 days or 30 days. During the break you cannot play or make deposits, and your account becomes available again when the period ends. If you need a longer pause, consider self-exclusion.

You can set a self-exclusion in your account or request it by email to responsible@g359.slonik.store. Self-exclusions are shared with other Swiss casinos through the national exclusion register. Lifting it can be requested no earlier than 3 months after it was set and requires a review. Details are on our Responsible Gambling page.

First reload the page and check your internet connection. If that does not help, clear your browser cache, update your browser or try a different one. If a game is under maintenance, its status is shown in the catalogue. If the problem persists, contact support with the topic “Technical Support” and tell us your device, browser and what you see on screen.

Use the contact form or write to support@g359.slonik.store. We answer in German, Italian, English and French during our support hours (Monday to Sunday, 9 am – 10 pm). For questions about limits or self-exclusion, you can also write to responsible@g359.slonik.store.