Gambling should stay a form of entertainment you choose and control. This page explains the risks, the warning signs and the tools in your account, and where to get help if gambling stops being fun.
Before you play, it helps to be clear about what casino games are and what they are not.
Problem gambling usually develops gradually. If you recognise yourself in one or more of these points, it is a good moment to pause and use the tools below.
Limits
You can set your limits in your account at any time, as daily, weekly or monthly amounts. We recommend setting them before you make your first deposit.
Decide how much money you can pay into your account per day, week or month. Once the limit is reached, further deposits are blocked until the period ends.
Set the maximum net loss you accept within a period. When you reach it, you cannot place further bets until the period resets.
Limit how long you can play per session or per period. When your time is up, your session ends, which helps you keep gambling within your daily routine.
Lowering a limit takes effect immediately. Raising or removing a limit takes effect only after a waiting period of 7 days, so that the decision is not made in the heat of the moment.
If you feel you need some distance, you can pause your account for 24 hours, 7 days or 30 days. During the break you cannot play or make deposits, and your account becomes available for play again when the period ends.
A break is a quick, low-threshold option, for example after a losing session or during a stressful time. If you find you need breaks more and more often, consider self-exclusion and talk to one of the help services listed below.
Self-exclusion (Spielsperre) is a voluntary block that stops you from playing for a longer period. You can request it in your account or by writing to responsible@g359.slonik.store. Exclusions are shared with other Swiss casinos through the national exclusion register, so a self-exclusion also affects your access to other Swiss casinos.
You can ask for a self-exclusion to be lifted no earlier than 3 months after it was set. Lifting it is not automatic: it requires a review, in which we check whether the reasons for the exclusion no longer apply.
Besides voluntary self-exclusion, Swiss casinos impose exclusions themselves when the law requires it, for example when there are signs that a player can no longer control their gambling or its financial consequences. Imposed exclusions are also shared through the national exclusion register.
As a licensed Swiss casino, we are required to protect players, and we take this as part of our daily work, not as a formality. Before anyone can play, we verify their identity and age, and we make sure that each person has only one account.
We monitor gaming activity for patterns that may indicate risky behaviour, such as rapidly rising deposits, very long sessions or frequent changes to limits. If we notice such signs, we may contact you, recommend limits or, where necessary, restrict or exclude your account.
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You do not have to deal with gambling problems alone. These services offer confidential advice to players and their families.
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Anonymous emotional support by phone, available 24/7 throughout Switzerland.
0800 040 080
Free hotline with advice on gambling addiction for players and the people close to them.
Federal Gaming Board, the Swiss authority supervising casinos. Information on gambling law and player protection.
Questions about limits, breaks or self-exclusion, or concerns about your own play or someone else's.
Responsible Gambling
Answer these eight questions honestly, thinking about the last 12 months. There are no right or wrong answers; the result is only a starting point for reflection.
This self-assessment is for guidance only and is not a medical diagnosis. If you are worried about your gambling, please talk to a professional advice service.
